At pkid, we take the privacy of every Pakistani player seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and protected , and what rights you hold over your own information. Read on to understand how pkid handles your data with full transparency.
Before reading the full legal text, here is a plain-English summary of how pkid handles your personal data as a Pakistani player on our platform.
pkid is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy sets out in clear terms what personal data we collect, why we collect it, how it is processed, who it is shared with, how long it is retained, and what rights you have over your own information.
pkid operates as an internationally licensed online gaming platform serving Pakistani players. As part of our licensing obligations, we are required to collect and verify certain personal data from all registered players. This includes identity verification (KYC), age verification to enforce the mandatory 21+ requirement, and transaction monitoring for anti-money laundering (AML) compliance purposes.
We handle your personal data with the utmost care and in accordance with applicable data protection principles. Our approach is built on the following commitments: transparency about what we collect and why; security in how we store and protect your data; minimal collection — we only collect data that is genuinely necessary; and respect for your rights as a data subject.
This Policy applies to all data processing activities conducted by pkid in connection with the operation of the pkid platform, including the sportsbook, live casino, slot games, crash games, and the pkid VIP programme.
pkid collects personal data from you through several channels — directly when you register and use the platform, automatically through your interaction with the platform, and from third parties where necessary for compliance purposes. The categories of personal data we collect include:
| Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number, passport number (where applicable) | Account registration, KYC/AML compliance, age verification (21+) |
| Contact Data | Residential address (Pakistan), email address, mobile phone number | Account communications, support, marketing (with consent) |
| Financial Data | JazzCash wallet number, EasyPaisa number, bank account details (IBAN), transaction history in PKR | Deposit/withdrawal processing, AML monitoring, fraud prevention |
| Verification Documents | CNIC copy (front and back), proof of address, payment method verification | KYC compliance, identity verification, age verification |
| Technical Data | IP address, device type, operating system, browser type, session data, login timestamps | Platform security, fraud prevention, geo-compliance |
| Usage Data | Games played, bets placed, wagering amounts in PKR, session duration, PSL markets accessed | Platform improvement, responsible gaming monitoring, personalisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support, dispute resolution, quality assurance |
pkid processes your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first seeking your consent or establishing a separate legal basis for doing so.
pkid processes your personal data on the following legal bases:
5.1 We Do Not Sell Your Data. pkid does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Full stop.
5.2 Service Providers. pkid shares personal data with carefully selected third-party service providers who process data on our behalf and under our instructions. These include payment processors (JazzCash, EasyPaisa, banking partners), KYC/identity verification providers, game software suppliers, cloud hosting infrastructure providers, and customer support platform operators. All service providers are contractually bound to process your data only as instructed by pkid and to maintain appropriate security standards.
5.3 Licensing Authority. As an internationally licensed gaming platform, pkid is required to share certain player data with its Licensing Authority upon request. This may include identity verification records, transaction histories, and responsible gaming intervention logs.
5.4 Legal Requirements. pkid may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or to protect the rights, property, or safety of pkid, its players, or the public.
5.5 Business Transfers. In the event of a merger, acquisition, or sale of all or part of pkid's business, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any changes to data processing arrangements that may result.
6.1 What Are Cookies. Cookies are small text files placed on your device when you visit the pkid platform. They allow the platform to remember information about your visit — such as your login session, preferred language, and game history — so that your next visit is faster and more personalised.
6.2 Types of Cookies We Use.
6.3 Managing Cookies. You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the pkid platform effectively, including maintaining your login session. Browser-specific cookie management instructions are available through your browser's help documentation.
7.1 Active Accounts. pkid retains your personal data for as long as your Player Account remains active and for a period thereafter as required by our legal and regulatory obligations. Gaming regulation and AML requirements typically mandate the retention of player data for a minimum period following account closure.
7.2 Closed Accounts. When you close your pkid Player Account, we will retain your personal data for a minimum period as required by our Licensing Authority and applicable law. Following this mandatory retention period, personal data that is no longer required will be securely deleted or anonymised.
7.3 KYC Documents. Identity verification documents (CNIC copies, proof of address) are retained for the period required by our KYC and AML compliance obligations. These requirements are set by our Licensing Authority and may mandate retention for a specified number of years following account closure.
7.4 Marketing Data. Where you have consented to receiving marketing communications from pkid, your marketing preferences data is retained until you withdraw your consent. Following consent withdrawal, we will retain a record of the opt-out itself to ensure we honour your preference going forward.
8.1 Technical Measures. pkid implements robust technical security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for personal data at rest, multi-factor authentication for platform access, regular security audits and penetration testing, and intrusion detection systems.
8.2 Organisational Measures. Access to personal data within pkid is restricted on a strict need-to-know basis. Staff with access to player personal data receive data protection training and are bound by confidentiality obligations. Access logs are maintained and reviewed regularly.
8.3 Payment Security. pkid does not store your JazzCash PIN, EasyPaisa credentials, or bank account passwords. PKR payment transactions are processed directly by the relevant payment processor over their own secure infrastructure. pkid retains only the transaction reference data needed for account management and compliance purposes.
8.4 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pkid will notify the relevant supervisory authority and affected players in accordance with applicable legal requirements and within the timeframes prescribed by our Licensing Authority.
8.5 Your Responsibility. While pkid takes extensive measures to protect your data on our end, you are also responsible for keeping your pkid login credentials — username, password, and any two-factor authentication codes — confidential. Do not share your password with anyone, and contact pkid support immediately if you suspect your account has been compromised.
As a registered pkid player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our Data Privacy team at [email protected] with the subject line "Data Rights Request".
pkid will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further 60 days, in which case you will be informed of the extension and the reasons for it. Please note that certain rights may be subject to limitations where processing is required for legal compliance or legitimate platform security purposes.
10.1 Consent-Based Marketing. pkid will only send you direct marketing communications — including promotional emails, SMS bonus alerts, and push notifications about PSL betting markets, new slot releases, and VIP programme updates — where you have provided your consent during registration or subsequently through your account settings.
10.2 Opt-Out. You can withdraw your consent to receive marketing communications from pkid at any time by updating your notification preferences in your Player Account settings, clicking the unsubscribe link in any marketing email, or contacting our support team at [email protected]. Opt-out requests will be processed within 5 business days. Please note that withdrawing consent for marketing communications does not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are sent as part of our contractual obligations to you.
10.3 Responsible Marketing. pkid is committed to responsible marketing practices. We do not send marketing communications to players who have activated self-exclusion, set cooling-off periods, or otherwise indicated through our Responsible Gaming tools that they wish to reduce their gaming activity. Our marketing team is trained to identify and remove at-risk players from promotional campaigns.
11.1 Strict 21+ Policy. pkid is strictly an adults-only platform. Registration is permitted only for individuals who are 21 years of age or older. This is both a legal requirement under our international gaming licence and a core commitment of pkid's responsible gaming programme. We do not knowingly collect, store, or process the personal data of individuals under the age of 21.
11.2 Age Verification. All players are required to complete age verification as part of the KYC process before deposits and withdrawals are enabled on their account. Where pkid has reasonable grounds to suspect that a Player Account is held by a person under the age of 21, the account will be immediately suspended pending full identity and age verification. Any funds in a suspended underage account will be handled in accordance with our licensing obligations.
11.3 If You Believe a Minor Has Registered. If you believe that a minor has registered on the pkid platform — including if you are a parent or guardian who has discovered that a child in your care has created a Player Account — please contact our support team immediately at [email protected]. We will investigate and take appropriate action, including account suspension and data deletion, without delay.
12.1 Cross-Border Processing. As an internationally licensed gaming platform, pkid may transfer and process your personal data in jurisdictions outside Pakistan. This may occur when data is processed by our cloud infrastructure providers, KYC verification partners, or game software suppliers who operate internationally.
12.2 Safeguards. Where personal data is transferred internationally, pkid ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which it would receive within Pakistan. These safeguards may include contractual data processing agreements with standard data protection clauses, transfers to jurisdictions recognised as providing adequate data protection standards, or other lawful transfer mechanisms as applicable.
12.3 Your Rights on Transfer. Your data rights as described in Section 9 of this Policy apply regardless of where your personal data is processed. You may contact our Data Privacy team at any time to request information about the specific safeguards in place for any cross-border transfer of your personal data.
13.1 External Sites. The pkid platform does not contain links to third-party websites or services beyond those directly necessary for the operation of the platform (such as payment processor interfaces). This Privacy Policy applies solely to personal data collected and processed by pkid in connection with the pkid platform.
13.2 Game Providers. Certain games accessible through the pkid lobby are delivered by third-party game providers via embedded interfaces. While pkid vets all game providers and requires them to operate under appropriate data processing agreements, pkid is not responsible for the independent privacy practices of those providers in respect of any data they collect directly through their own systems. Players are encouraged to review the privacy policies of any third-party game providers where relevant.
14.1 Right to Update. pkid reserves the right to update or amend this Privacy Policy from time to time. Changes may be made to reflect updates to our platform features, changes in applicable law or regulatory requirements, or improvements to our data processing practices.
14.2 Notification of Changes. Where a material change is made to this Privacy Policy, pkid will notify registered players via their registered email address and/or via an in-platform notification prior to the change taking effect. The "Last updated" date at the top of this Policy will be revised accordingly.
14.3 Continued Use. Your continued use of the pkid platform following notification of a Privacy Policy update constitutes your acknowledgement of and agreement to the updated Policy. If you do not agree with the changes, you should cease using the platform and may request account closure in accordance with our Terms and Conditions.
14.4 Policy Archive. Previous versions of this Privacy Policy are available upon request by contacting our support team at [email protected]. We maintain a version history of all material policy changes for transparency and compliance purposes.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to raise a data privacy concern, please contact our Data Privacy team using the details below. Our support team operates during Pakistan Standard Time (PST) hours and will respond to all privacy-related enquiries as promptly as possible.
Email: [email protected]
Subject Line: Please use "Privacy Policy Enquiry" or "Data Rights Request" for fastest routing
Response Time: Within 5 business days for general enquiries; within 30 days for formal data rights requests (PST business hours)
Platform: Live chat available within your Player Account dashboard during PST operating hours
For responsible gaming enquiries, self-exclusion requests, deposit limit adjustments, or problem gambling support resources, please visit our dedicated Responsible Gaming page. For questions about our Terms and Conditions, please visit our Terms & Conditions page.